Damaged or Missing Items
Damaged or Missing Items
At Fenide, we take great care in packaging and shipping every order to ensure it arrives safely. However, if your order arrives damaged or with missing items, please contact us within 7 days of delivery so we can resolve the issue promptly.
What to do:
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Email us at support@fenide.com with your order number and a brief description of the issue.
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If the item is damaged, please include clear photos of the packaging and product.
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Our team will review your case and arrange for a replacement or refund as quickly as possible.
We value your satisfaction and are committed to making things right.