FAQ

Frequently Asked Questions (FAQ)

1. Where do you ship from?
All orders are processed and shipped locally from our warehouses in the United States to ensure faster delivery times.

2. How long does shipping take?
Most orders are delivered within 3–7 business days after processing. Delivery times may vary based on location and product availability.

3. How can I track my order?
Once your order has shipped, you’ll receive a confirmation email with a tracking number. You can use this number to check the latest delivery status.

4. What are the shipping charges?
Shipping fees depend on the item’s size, weight, and destination. The total shipping cost will be shown at checkout before you confirm your order.

5. Do you offer free shipping?
We occasionally offer free shipping on selected products or during promotions. Please check product pages or banners for current offers.

6. What if my item arrives damaged or missing?
If your order arrives damaged or incomplete, please contact us within 48 hours of delivery at support@fenide.com with photos of the issue, and we’ll make it right.

7. Can I cancel or change my order?
Orders can be modified or canceled within 24 hours of purchase. Once the order is processed, we’re unable to make changes.

8. How can I contact customer service?
You can reach us anytime at support@fenide.com. Our team will get back to you as soon as possible.