FAQ

Frequently Asked Questions

1. How long does shipping take?

Most orders ship within 5–10 business days. Once your order has been dispatched, you’ll receive a tracking number so you can monitor its journey to your door. Large or special-order items may take slightly longer.

2. Do you accept returns or exchanges?

Yes. We offer a hassle-free return and exchange policy within 30 days of delivery. Items must be in their original condition and packaging. Contact our support team and we’ll guide you through the process.

3. How can I track my order?

After your order ships, we’ll email you a tracking link. You can also log into your account on our website to see your order history and live status updates.

4. Do you offer bulk or wholesale pricing?

Yes. Fenide specializes in bulk orders for homes, offices, and businesses. If you’re interested in wholesale pricing, contact us with your requirements and we’ll create a custom offer.

5. What payment methods do you accept?

We accept major credit and debit cards, PayPal, and other secure payment methods offered through Shopify’s checkout system.

6. Is shopping on Fenide secure?

Absolutely. We use Shopify’s secure checkout and SSL encryption to protect your data and ensure your privacy at every step.

Need More Help?

If your question isn’t listed here, please reach out via our Contact Us page or email support@fenide.com. We’re happy to assist.